Now In: Frequently Asked Questions
Can I get a paper catalog?Sorry, our site changes so frequently that it just isn't feasible to maintain a paper catalog. We suggest that you
subscribe to our newsletter to hear about new products.
How can I pay for my order?We accept MasterCard, Visa, the American Express Card, Discover, PayPal, personal checks, and money orders. We will hold your order until a check clears, typically 5 business days.
Payment in full is required before we will ship and order: we do not extend credit. We will not accept credit card information that is inconsistent or incomplete. We reserve the right to verify the information you provide and, at our discretion, to ask for additional security information. Is it safe to provide my credit card information online?Yes. We use secure ordering technology. Your credit card information is transmitted securely to our server. See our
Security Policy page for more information. However, if you feel more comfortable calling in your order, please enter your order via the web-site and indicate on the payment screen that you will call us with your payment information. Of course, if you wish to give your order entirely over the phone, drop us a line at 888-565-0757.
Please, do not send us credit card information by email. This is insecure and can be intercepted by others. How do I know that my order was received?Within a few minutes after ordering, you should receive a confirmation email summarizing your order. If you don't get a confirmation email, please
contact us.
How long will it take to ship my order?We try to ship your order within 10 business days after we receive your order (and sooner if possible). We will notify you by email if it will take significantly longer. Please understand that we can get high-quality plus-size and super-size shirts from only a few places, so there may be unavoidable delays. Also, our suppliers may discontinue either shirts or transfers after you order. We will contact you to try to work out an alternative, but we can't be held responsible under these circumstances.
Do you ship partial orders?To keep shipping costs low for you, we don't usually ship partial orders. However, at our discretion, we may ship a larger order with an item or two back-ordered. In this case, we will charge you for the merchandise we ship along with the shipping cost of the full order. We will charge you for the back-ordered items when only they ship. You will pay no shipping for the orders required to complete your order.
What if I live outside the United States?We ship to Australia, Canada, the United Kingdom, Ireland, and New Zealand. See our
Shipping Information page for more details.
How will you ship my order?We ship to United States addresses via US Postal Service Priority Mail and to international addresses by US Postal Service Global Express Mail. See our
Shipping Information page for more details.
Will you notify me when my order is shipped?Yes, you will receive an E-mail notification that your order has shipped.
When will you charge my credit card?We will not charge your credit card until we are ready to ship your order.
What if I'm paying by check?We will ship your order after your check clears. We will send one E-mail reminder regarding your check. If we do not receive payment within two weeks after your order is placed, it will be canceled.
What if I wish to cancel my order?Contact us as soon as possible if you wish to cancel your order. Be sure to give us the order number from your confirmation email. If we have not shipped your merchandise, you will be charged nothing. If we have shipped, decline delivery and we will refund the full purchase price of the items once we receive the return.
Please note that shipping costs are non-refundable. What if I'm not satisfied with my merchandise?We hope you'll love our products. However, if, for any reason, you are not satisfied with one of your purchases, please see our
Return Policy.
What if you make a mistake with my order?We try very hard to ship the right merchandise to the right places. However, we sometimes make mistakes. Simply
contact us and we will do our best to make things right for you. This includes, at our discretion, offering refunds for merchandise and/or shipping.
Note that our electronic and hardcopy records will serve as the basis for deciding if a mistake has been made and you agree to return items and/or to provide reasonable documentation for inspection if we request it. What if my order is damaged when I get it?Simply
contact us and we will replace it at no cost to you.
If we ask for the merchandise to be returned, we expect you to do so (we will reimburse you for your shipping costs). How do I check on the status of my order?You may check the status of your orders online by logging in and visiting our
Order Status page.
Is it possible to track my package?We can confirm delivery, but we can't track Priority Mail packages.
Contact us with the order number from your confirmation email and we will see if the Postal Service thinks it delivered your package.
What if I think my package was lost?We have shipped thousands of orders and have never had a lost shipment. However, sometimes the Postal Service inexplicably takes longer than usual to deliver. We therefore ask for your patience, especially since the Postal Service will not do any research into a potentially lost package until 30 days have elapsed. However, if we cannot confirm delivery within 15 business days after we ship your package, we will provide replacement merchandise (stock permitting) or a full refund. In either of these cases, we expect you to decline delivery if the original package subsequently shows up.
What if I need an order by a specific date?Contact us and we will check to see if we can get you your order in time.
Unless we give you explicit confirmation, we won't be held responsible for a specific ship date; also, we are not responsible for packages once they are in the Postal Service's hands. What about special orders (like transfers on different-colored shirts, special handling, wholesale, express shipping)?Contact us and we will see what we can do. Please understand that certain transfers only work correctly on light-colored shirts, so not all transfer-shirt combinations are possible.
Also, if we put a transfer on a different-colored shirt, we must ask that the sale be nonrefundable since we cannot re-sell the shirt. What if my credit card is declined?We get approvals for all transactions before shipping. If your card is declined, we will contact you by email to make other arrangements.